YOU WERE LOOKING FOR: Cisco Ite Chapter 11 Exam Answers
Not all options are used. Question Answer Older Version Which two actions should a technician take if illegal content, such as child pornography, is discovered on the hard drive of a customer computer? Choose two. Contact a first responder. Shut...
Document all information in a log file. Send this information to the technician manager. Keep it confidential. During the troubleshooting of software that is installed on a computer system, a level one technician requires help from a level two...
The technician should make sure to call the customer back as close to the callback time as possible. Which two statements are correct about level one and level two technicians? Level one technicians usually work on the problems that require opening up the computer case. Level two technicians prepare a work order and escalate it to a level one technician if a problem cannot be resolved within ten minutes. What should a level two technician do immediately after receiving an escalated work order from a level one technician? Call the customer back to ask any additional questions and resolve the problem. Call the level one technician and ask questions about the problem. Document suggestions to solve the problem in the work order and return it to the level one technician.
Send the work order to a level three technician and ask for support. A customer calls to report a computer problem. Which two actions can the technician take to establish a good rapport with the customer? Use technical terms to determine the level of knowledge the customer possesses. Allow the customer to speak without interruption. Personalize the call by periodically asking questions unrelated to the computer problem. Refer to the customer by name whenever possible. Ask only closed-ended questions. What is the correct way to conduct a telephone call to troubleshoot a computer problem? Always gather information from the customer and escalate the problem. Ask personal questions to get better acquainted with the customer. Explain each step to help the customer understand the troubleshooting process. Maintain professional behavior at all times.
A technician receives a call from a customer who is too talkative. How should the technician handle the call? Politely step in and gain control of the call by asking the customer social questions. Allow the customer to speak without interruption and then try to use closed-ended questions to gather data. Use open-ended questions and repeat all the information back to the customer to politely show that unnecessary information is being given.
Talk over the customer and quickly gather the necessary information to be of help. What are two examples of displaying professional communication skills while talking to a customer? What are three pieces of information a level one technician should gather from a customer? Choose three. Which situation would require that a support desk call be given the highest priority? A couple of computers have operating system errors. The company cannot operate because of a system failure.
Some computers cannot log in to the network. Two users are requesting an application enhancement. A user is requesting a RAM memory upgrade. Which two data storage locations contain persistent data that can be used by computer forensics specialists?
Choose two. In iOS, the icon for an app represents the app itself. Deleting the icon in iOS deletes the app. In Android, the icon on the Home screen is a shortcut to the app. What is a good source for safely downloading Android apps? Google Play Refer to the exhibit. What two statements are true about the operating system screen shown? The area that is highlighted contains navigation icons. This is an Android screen. What does this mean? It is an alert badge that indicates the number of items requiring attention for that app.
What represents apps in the Windows Phone interface? Cortana a way to make mobile phone calls over a wireless data network What is a benefit of the WEA system? It can save lives by sending emergency text messages to mobile phones. What are two purposes of the passcode lock feature on mobile devices? The device must be powered on. The device must be connected to a network. Which two location data sources can locator apps use to determine the position of a mobile device? The user interface can be extensively customized. The operating system can be fine-tuned to improve the speed of the device.
Which statement is true about wireless connectivity on an Android mobile device? When the device roams out of the range of any Wi-Fi networks, it can connect to the cellular data network if this feature is enabled. In the context of mobile devices, what does the term tethering involve? Cell phones that use a single standard can often only be used in specific geographic areas. What will allow someone to use a cell phone for entertainment without connecting to any networks? Airplane Mode What technology enables a cell phone to be used as a hands-free device? Bluetooth A technician is configuring email on a mobile device. The user wants to be able to keep the original email on the server, organize it into folders, and synchronize the folders between the mobile device and the server. Which email protocol should the technician use? Yosemite What is a purpose of the boot manager program?
It allows the user to select the OS to use to boot the device. What is the purpose of signature files used to secure mobile devices and operating systems? They contain sample code from known viruses and malware that is used by security software to identify malicious software. Members of the group have read and execute access to the file. The user is able to read and modify the file. What is the result of doing a factory reset on a mobile device? All user data and settings will be deleted. What tool can be used on a mobile device to display available cellular networks, location of networks, and signal strength? What built-in tool or command can be used to remotely boot the computers? Finder What command is used to open a text editor in Unix-like systems?
Which type of print server provides the most functions and capabilities? A computer-shared print server uses its resources for sharing as well as for its own PC tasks. A hardware print server can only manage one printer, and a software print server cannot exist without hardware to run it. What are two functions of a print server? Choose two. Which action supports an effective printer preventive maintenance program? Reset the printer page counters if available. Replace laser printer toner at set predetermined time intervals. Clean inkjet print heads when they stop working. Disconnect the printer from the power source when it is not in use. Explanation: Resetting the page counters will assist in documenting printer usage and planning future maintenance.
Cleaning parts only when they are no longer working, replacing consumables at set time intervals regardless of need, and disconnecting the printer from the power when it is not in use are not related to a preventive maintenance program. How can the life of a thermal printer be extended? Clean the heating element regularly with isopropyl alcohol. Clean the inside of the printer with a vacuum cleaner with a HEPA filter. Keep the paper dry in a low humidity environment. Wipe the outside of the printer with a damp cloth. Explanation: The life of a thermal printer can be extended by cleaning the heating element regularly with isopropyl alcohol. A thermal printer does not use toner, so cleaning with a vacuum cleaner with a HEPA filter is not necessary.
The condition of the paper and the cleanliness of the outside of the printer would probably do little to extend the life of the printer. After applying a solution to a printer problem, a technician restarts the printer and prints a test page. Which step of the troubleshooting process is the technician applying? A technician recorded that a new fuser roller unit was installed in a laser printer to solve a printing problem. Which step in the troubleshooting process did the technician just perform? What are two probable causes for printer paper jams? Using the wrong type of paper for a printer might also create a jamming issue. What corrective action should be taken if a printer is printing faded images?
Cisco it essentials v 5 test answers Cisco IT Essentials v5. What are two features of the active partition of a hard drive? Choose two The active partition must be a primary partition. Up to four primary partitions can be marked as active. Cisco IT Essentials V 5. Test the theory. Develop a new theory. Identify the problem. Which motherboard feature controls the amount of data that a CPU transfers at one time? Its Cisco Version 5. If Ur Course is 5. Documents docgo net. Test all remaining possible causes starting with the most complex. Use a top down approach to isolate the cause of the problem.
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